*Is your package missing, mishandled or lost? Occasionally UPS, USPS, and DHL accidentally damage or mishandle boxes. While we are not liable for the UPS, USPS, and DHL mishandling or damages, we will certainly do our best to assist you in filing a claim. If you've received an email stating your package has been delivered, but your package isn't at your door, please check around the outside of your home (front/back porch, side/back door, garage area, bushes) as well as double-checking your mailbox to make sure it isn't wedged in the back or out of sight. Please also check in with your neighbors, roommates, doorman, or apartment mailroom/front desk if they may have received it for you. Please note we regularly see USPS drivers scan packages several hours before actually delivering, so keep an eye out. If the package doesn't turn up within the next 24 hours, please contact the shipping carrier and file a claim. Once you have filed a claim, please give them 72 hours to look into it for you. If your package has not been located within 3-4 business days you may reach out to us at firstname.lastname@example.org with your claim information and we will do what we can to help! Please note however that Yellow 108 will not be responsible for replacing lost items free of charge or refunding the purchase of an order that has been mishandled by a courier. We can however, offer support and communication throughout the process until the package is either found and delivered, or a claim is paid out. Once a claim is paid out, we can replace or refund the customer.
With the recent COVID-19 pandemic, we have updated our domestic returns policy. Yellow 108 will gladly accept returns for items within 30 days of order date. The goods must be free from wear, stains, odor or any condition that would prevent them from being sold as new and returned in the original packaging to avoid damages during transit. If returned items arrived damaged due to not being returned in original packaging a 30% repair fee will be charged for each damaged item. Our boxes and cardboard supports exist to ensure the products are protected and everyone's well spent dollars are secure!
By creating a return request below you will be taken to the next page where you can select from two refund options.
- Return for store credit gift card. If you select return for store credit the $7 return shipping label fee will be waived.
- Return for refund on your original payment method for a $7 return shipping label fee which will be deducted from your refund once received and processed.
Returned items must have their original tags attached and must be accompanied with a copy of your online order confirmation or return authorization. After you set up your RA below, we will be notified of your return request and we will automatically email you a $7 return shipping label within 1 business day! Customers will assume responsibility for return shipping charges and prior shipping costs. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be automatically deducted from your refund. A flat fee of $7 will automatically be deducted from your refund for return shipping. You are also welcome to arrange your own return shipping with the carrier of your choice. If you do not use our return shipping label, you will not be charged $7 for return shipping. Depending on where you live, the time it may take for your product to reach us will vary. Once received, it takes approx. 7-14 business days to process returns. If all conditions are met, the original form of payment will be credited. Occasionally UPS, USPS, and FedEx accidentally damage boxes. While we are not liable for the UPS, USPS, and FedEx damages, we will certainly assist you in filing a claim. Please be sure to keep a record of your return tracking number so you can appropriately file your claim.